CRM is a new secret weapon in a new normal world. We help brands to collate, unify and analyse customer data to plan a Customer Relationship Roadmap. The roadmap will include identifying customer segmentations, how to retain, upsell, cross-sell, lock-sale for each segment, while building a long lasting retionship between companies and their customers.
2.1 Data Integration
With so much data coming in from so many channels, sometimes managing it to your advantage can seem like an impossible task.
With our long experience, we have developed robust processes, and know-how in understanding and unifying all types of data available in quick time. And delivering that data ready to be used.
2.2 Data Management and Data Analytics We help design Data Architecture and Workflow to manage your data seamlessly across channels, optimising it for business operations.
Our data analytics team help companies understand more about their customers with insights that ignite strategy or tactics to grow business.
The aim of our BI service is to help businesses to understand their business and customer data to benefit their business competitiveness. We can achieve this by accessing and integrating data in multi-sources in different formats into centralized data. Then extracting data in real time to show trend/ or prediction that can create a positive business impact or avoid negative threats. Importantly, we design data visualization in friendly way making it easy for different types of users to understand.
We have a simple belief; Technology follows customers (not the other way round). That is why we start software development with Customer/ User researches. We want to make sure that every modules or features we created will be backing up with customer pain or gain. Only when we have strong user research and UX designed, we then co-develop with our development team to create software that will enhance company competitiveness and serve the customer with purpose and ease.
Therefore to provide personalized dialogue with customers, we empower our call center team
with our proprietary customer dashboard which allows the call center operative to understand
who’s the customer that calling in or to be called out. We want to make sure that our call
center understands about the customers historical data to serve the call with the right need
Our call center services scope could cover from’r inbound call taking care on any enquiries or served as Tele sale, or served as part of CRM program to constantly connecting with important customer segments to build a long-term customer relationships.
Bringing our 18 years experience in CRM strategy and implementation with strong system and
technology development, we deliver beyond a system but total CRM solutions.
We provide a ready-to-use system integration from collaboration CRM, operational CRM and analytical CRM to create 1) customer 3-dimensions single view data from O2O 2) identify growth segment and opportunity 3) data-driven campaign 4) long-term customer relationship and 5) increase customer lifetime value.
Working together with the system, we have an experienced consulting team that proactively recommend data insights strategy with implementation plan for each brands to drive business success.